Then it goes into this

So after booting up it does this first

Ok

Doesn't seem to work on the pc with direct connection. Waiting for the router to finish booting up

I'll check

I didn't see anything happen

He says he was able to reset the modem completely and is asking if it’s connected yet

I've had to reset modems in the past. Usually it restarts itself and goes through all the blinking light stuff. Not sure if it's different for this modem.

He says he’s still checking so hold on

I hadn't seen any change in the modem

Any luck?

OK, they’re going to reboot it from their side

I'll keep an eye out for the modem

OK, they’re gonna start sending information to the modem

I’m in chat now with them let me see if they do it again. I’ll let you know.

Is the reset being sent to the right house. I don't. Rice anything happening to the modem.

OK, reset sent

Hi Jon - did you get my previous message?

I'll leave the modem on but disconnect the router

OK, will do

Can you get it reset 1 more time?

I would agree. But it's weird it just cuts out. Last time it resolved itself late night.

OK, so the router is actually taking clients just fine. It’s just there’s no Internet, which makes us think it’s the modem.

Bottom green light blinks which is correct

Ok

Yeah, make sure whenever you reconnected to anything that the modem gets rebooted but if it’s not coming back, that’s probably the modem now, let it go all the way off for like a good 20 seconds before you plug it back in too

Going to reconnect the modem to the router

Nope

Is it working?

Trying it now

can you restart the modem, or try your laptop again in the modem

Ok I understand. It’s on schedule for 9/5 I will text that week for a time.

I appreciate your offer very much. But, I will be out of town this weekend and next weekend. That why I'm trying to schedule it on Friday, 9/5. I'm really sorry for the inconvenience it may case.

Hi Mimi, I was using the sink and the silver part started spraying a lot of water because the black hose (the faucet handle) hit it and knocked the small white hose off. It looks like it was "held" together with masking tape. Is Carlos able to come by and look at it? We turned the water off to the sink to stop the spraying. Thanks!

Yeah

Are you available for a call?

I can try again

Do I need the app to figure out what's going on with the router?

Multiple times

Did you do the reboot?

It may be wireless router

So the modem lights looks correct

No problem, thanks!