Do you have any other device that has Ethernet port?

No

And did you unplug any cables between the router and the modem?

Yes, but don't have an Ethernet port on my laptop

Can you plug directly into the modem with an Ethernet cable to a laptop?

Do you have a laptop?

Yes

And you resettled the modem?

Yes

Is the router still solid white?

Still nothing, tried multiple times

And also you can reset the black modem, with the button on the back

Ok try unplug that again and wait 10 secs then plug it back in please

No, light bar is still solid white

Is it working?

Great, I'll keep you posted. Thanks!

5-10mins and internet should be up!

He’s setting it up.. fingers crossed

I hung up and got a new tech to help me

Haha no problem. The light bar is still just solid white.

The agent working with me is really slow.. he’s trying to get it on

No luck

Ok they’re adding the modem now. It’ll be about 6 mins

Of course, thanks for your help!

Ok I have to reactivate the modem with cox, can you standby

No luck, I tried that earlier as well.

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I’m checking with cox as well

Unplug it, wait 10sec and plug it back in. The white one

It was blue earlier but Wi-Fi was not connected on any device. Worked fine until an hour ago or so. I noticed it was very hot to the touch, tried troubleshooting, unplugging, etc. At one point it made a beeping sound and now it's white instead of blue.

Wi-Fi unifi-2208 22082025

The router does run hot, but from that picture you should have internet

Can you tell me what’s going on? You can’t connect to WiFi?

Can you get on Google on your phone?

Take a picture of both of the equipment so I can see

Oh, that’s the router

Hi Vivian! Can you take a picture of the modem please?

Hi Mimi, it's Vivian at Sunland Ave. Having trouble with the white internet modem. I've been trying to troubleshoot without any luck and the modem is very hot to the touch, definitely hotter than it should be. Any ideas?

Thanks for expediting this

Thanks for your patience 🙏🏼

Yay!

Awesome. Looks like everything is working now

Are you on the internet?

After that - do you see solid light on the modem and can you connect to the internet now?

Doing that now

Can you unplug the router from the outlet, wait 15 seconds and plug it back in

He said it’s 50% now

Ok I’m on hold, he’ll return in 5 minutes, it’s doing its thing

Looked like it was briefly working before the reboot