Ok got it, I will inform him. Can he come by tomorrow, if so what time works for you?

Yo ok

Can we do tomorrow?

No no not today

Will you be in Soho in two hours or are you already there?

Yes, I’ll be there in two hours, that’s fine

Good morning Mimi

Ok

When do you have 2 hours to help me there?

Good morning Carlos

I need your help at soho 1205

Amazing, thank you. Fingers crossed! 😊

Good morning Mimi Any updates on my clients application for Sweeney? Natalie Monroy Diana Dominguez Please advice thank you.

Hi Nina! Thank you. Owner will review today.

Good morning, our tech will be at your property at 10:30 please let us know if you have any questions

Hi thank you for calling Sin City Rentals, please text us for any questions about our properties. Call backs will be scheduled. Thank you

Sent payment, when will the other toilet in the master bathroom be repaired and reinstalled? We have been working with you and have been more than patient regarding this since August this time around but have had plumbing issues since the day we moved in. The right thing to do would be to compensate your tenants for the way we have had to live. It just doesn't make any sense, you told me not to pay the rent for this month and to go get an Airbnb but then once they get one toilet somewhat working you think that's acceptable for you to then retract and ask for prorated rent? What if we had booked that Airbnb? It's pretty sad in insulating honestly. We still have a bathroom with a hole in the ground in the master where a toilet was which is disgusting, unsanitary, and not safe.

Hi thank you for calling Sin City Rentals, please text us for any questions about our properties. Call backs will be scheduled. Thank you

Hey Mimi

Not much but I did speak a little Spanish

Did he speak Spanish?

The plumber came and checked the Problem said to contact you to give you an estimate and then come to repair

Ok, yes, I’ll be waiting

He’s on the way

Hi, your technician Rigo Hernandez from Elite Plumbing, Heating and Air Conditioning is on the way to 1007 Francis Avenue, Las Vegas, NV 89104 USA. Rigoberto - Goes by Rigo. Has been in the plumbing industry for 5 yrs. Enjoys his time with family and doing outdoor activities. He looks forward to everyday challenges and helping others. Track now: https://go.servicetitan.com/ttrack/6DSXDAQ. Call our office for any questions: (702) 263-2665.

Hi thank you for calling Sin City Rentals, please text us for any questions about our properties. Call backs will be scheduled. Thank you

Hi Mimi, the second invoice for the sub charge was also paid with CC if you can please let your accounting department know of the issue.. thank you :)

I understand this situation has been frustrating, but as tenants, the right thing to do is to continue working with us as we address these issues. Having multiple vendors come by for quotes and the temporary mess during repairs are normal parts of resolving maintenance problems. Since there is a functioning toilet in the home, rent cannot be withheld. The plumbing company has confirmed that the toilets are working, and they will not be sending invoices directly to you.

Just spoke to the plumbing company and they said they sent you an estimate for the toilet repairs today. They only did the main repair out front yesterday.

They never even came in the house they put a new drain in front to get the toilet in the hallway working but the master bathroom has still a hole in the ground with no toilet. I can send you photo or a video if you want?

They said two toilets are working. When can I come by with them to check it?

It seems there was a misunderstanding. When I said we wouldn’t charge rent while you remained in the house, that referred only to the period during the repairs. Now that the work is completed, rent resumes as normal. I’ve prorated the rent for the days affected (October 1–13), so the remaining balance is now due.

They only fixed the one in the main hallway. The one is the master bathroom is still removed and patched up with no toilet period. Just a patched up hole in the ground.

I just called the plumbing company. They were working when they left yesterday. Why aren’t they working now?

Hi Kade, tenant in Woodley is saying both toilets are not working and master toilet isn’t working either.

Also both toilets are still not working. I think we have been pretty patient and understanding with all the estimates, approvals, people in and out of the house, the mess in the house, etc. when will they be back to fix the toilet in the master bedroom? They said once again they need approval.

One more thing for Carlos to check out is the water heater. I just showered and it said 113 which should be very hot but was sorta warm. I tried the bathroom sink and same thing

Ok sounds good I'm going out to do some shopping and errands I'll be back in a couple hours

No, I said not to pay rent at that time, and that we would determine the amount once the issue was resolved. I wasn’t sure if it would take two or three weeks. You did have a working toilet during that period — the plumbing company confirmed they had two functioning while the work was being done. I’ve prorated the rent for the days the issue lasted, from October 1st through October 13th. Are you planning to pay the prorated amount? If it’s not received by the end of the day, I’ll need to send a formal notice.

Let me check on that drape and get back to you.

Good morning Jeff! I found the arms. I think. I will send them with Carlos.

I was messaging you the same time.

Ok thank you for informing me. I’ll get a new one ordered in case that one isn’t working

Good morning Mimi Couple things to sort out 1. Kitchen sink still getting no flow from main faucet. Sensor does light on side so not sure what problem is. Also when I use the small water faucet to the right side. The water filter below starts to beep and three lights come on and a counter comes up for like a minute but water does flow from that faucet 2 the first drape the one nearest tv does not open. Was considering trying unplugging it above it and plug back in but thought I'd ask if you knew what to try? The other three drapes are working good 3 I looked into finding the tv brackets for back of tv and all I'm seeing is complete bracket kits good news is there only like $20. So if you can find the ones you have be great if not one of those from Amazon probably easy fix Getting tv hung is not something has to be done asap as long as we do in next week or two I'm good. The first two items I'd like to solve when we can Thx Jeff

Prorated rent, what exactly are you prorating? You told me not to pay rent this month. We have been living here without running toilets for over two weeks now having to poop into plastic bags etc.

Good morning Mimi if we can please call our office 702-696-9808 Thank you

Hi thank you for calling Sin City Rentals, please text us for any questions about our properties. Call backs will be scheduled. Thank you

Hi Brandy, the prorated rent for this month is $1,057. I’ve already adjusted the amount on TenantCloud. Can you make the payment today?