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#6604 +17022814143 Received2025-08-23 20:58:34 UTC
Haha no problem. The light bar is still just solid white.
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#6603 Sin City Rentals → +17022814143 Sent2025-08-23 20:57:58 UTC
The agent working with me is really slow.. he’s trying to get it on
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#6602 +17022814143 Received2025-08-23 20:57:35 UTC
No luck
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#6601 Sin City Rentals → +17022814143 Sent2025-08-23 20:37:03 UTC
Ok they’re adding the modem now. It’ll be about 6 mins
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#6600 +17022814143 Received2025-08-23 20:26:03 UTC
Of course, thanks for your help!
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#6599 Sin City Rentals → +17022814143 Sent2025-08-23 20:25:42 UTC
Ok I have to reactivate the modem with cox, can you standby
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#6598 +17022814143 Received2025-08-23 20:17:55 UTC
No luck, I tried that earlier as well.
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#6597 Thumbtack BS Received2025-08-23 20:17:05 UTC
New Thumbtack opportunity: Billy M. needs Appliance Installation in Henderson. Reply HELP for help. thmtk.com/E1lv7Dsn
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#6596 Sin City Rentals → +17022814143 Sent2025-08-23 20:13:02 UTC
I’m checking with cox as well
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#6595 Sin City Rentals → +17022814143 Sent2025-08-23 20:09:09 UTC
Unplug it, wait 10sec and plug it back in. The white one
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#6594 +17022814143 Received2025-08-23 20:08:33 UTC
It was blue earlier but Wi-Fi was not connected on any device. Worked fine until an hour ago or so. I noticed it was very hot to the touch, tried troubleshooting, unplugging, etc. At one point it made a beeping sound and now it's white instead of blue.
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#6593 Sin City Rentals → +17022814143 Sent2025-08-23 20:07:52 UTC
Wi-Fi unifi-2208 22082025
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#6592 Sin City Rentals → +17022814143 Sent2025-08-23 20:07:08 UTC
The router does run hot, but from that picture you should have internet
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#6591 Sin City Rentals → +17022814143 Sent2025-08-23 20:06:41 UTC
Can you tell me what’s going on? You can’t connect to WiFi?
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#6590 Sin City Rentals → +17022814143 Sent2025-08-23 20:06:19 UTC
Can you get on Google on your phone?
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#6589 +17022814143 Received Media2025-08-23 20:05:22 UTC
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#6588 Sin City Rentals → +17022814143 Sent2025-08-23 20:03:57 UTC
Take a picture of both of the equipment so I can see
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#6587 Sin City Rentals → +17022814143 Sent2025-08-23 20:03:00 UTC
Oh, that’s the router
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#6586 Sin City Rentals → +17022814143 Sent2025-08-23 20:02:43 UTC
Hi Vivian! Can you take a picture of the modem please?
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#6585 +17022814143 Received2025-08-23 20:02:02 UTC
Hi Mimi, it's Vivian at Sunland Ave. Having trouble with the white internet modem. I've been trying to troubleshoot without any luck and the modem is very hot to the touch, definitely hotter than it should be. Any ideas?
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#6584 Michael Catbagan 2208 Glen Heather Received2025-08-23 18:23:35 UTC
Thanks for expediting this
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#6583 Sin City Rentals → Michael Catbagan 2208 Glen Heather Sent2025-08-23 18:23:10 UTC
Thanks for your patience 🙏🏼
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#6582 Sin City Rentals → Michael Catbagan 2208 Glen Heather Sent2025-08-23 18:23:03 UTC
Yay!
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#6581 Michael Catbagan 2208 Glen Heather Received2025-08-23 18:22:30 UTC
Awesome. Looks like everything is working now
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#6580 Sin City Rentals → Michael Catbagan 2208 Glen Heather Sent2025-08-23 18:20:53 UTC
Are you on the internet?
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#6579 Sin City Rentals → Michael Catbagan 2208 Glen Heather Sent2025-08-23 18:17:41 UTC
After that - do you see solid light on the modem and can you connect to the internet now?
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#6578 Michael Catbagan 2208 Glen Heather Received2025-08-23 18:17:23 UTC
Doing that now
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#6577 Sin City Rentals → Michael Catbagan 2208 Glen Heather Sent2025-08-23 18:15:52 UTC
Can you unplug the router from the outlet, wait 15 seconds and plug it back in
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#6576 Sin City Rentals → Michael Catbagan 2208 Glen Heather Sent2025-08-23 18:15:13 UTC
He said it’s 50% now
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#6575 Sin City Rentals → Michael Catbagan 2208 Glen Heather Sent2025-08-23 18:13:55 UTC
Ok I’m on hold, he’ll return in 5 minutes, it’s doing its thing
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#6574 Michael Catbagan 2208 Glen Heather Received2025-08-23 18:13:11 UTC
Looked like it was briefly working before the reboot
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#6573 Sin City Rentals → Michael Catbagan 2208 Glen Heather Sent2025-08-23 18:12:23 UTC
It will take 5 minutes to reboot
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#6572 Sin City Rentals → Michael Catbagan 2208 Glen Heather Sent2025-08-23 18:11:50 UTC
He’s rebooting it now
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#6571 Sin City Rentals → Michael Catbagan 2208 Glen Heather Sent2025-08-23 18:09:51 UTC
Yes he’s refreshing it now
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#6570 Sin City Rentals → Michael Catbagan 2208 Glen Heather Sent2025-08-23 18:09:45 UTC
Standby to check to see if you can get on google
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#6569 Michael Catbagan 2208 Glen Heather Received2025-08-23 18:09:37 UTC
The modem is resetting itself
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#6568 Sin City Rentals → Michael Catbagan 2208 Glen Heather Sent2025-08-23 18:05:59 UTC
Ok they’re adding it now
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#6567 Michael Catbagan 2208 Glen Heather Received2025-08-23 18:01:59 UTC
Let me know when they update the modem info. I'll be observing the modem for changes.
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#6566 Sin City Rentals → Michael Catbagan 2208 Glen Heather Sent2025-08-23 17:57:24 UTC
Ok I’m on phone now with tech support
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#6565 Michael Catbagan 2208 Glen Heather Received2025-08-23 17:56:54 UTC
I've plugged the modem in
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#6564 Michael Catbagan 2208 Glen Heather Received Media2025-08-23 17:54:09 UTC
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#6563 Michael Catbagan 2208 Glen Heather Received2025-08-23 17:52:08 UTC
👍🏽
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#6562 Sin City Rentals → Michael Catbagan 2208 Glen Heather Sent2025-08-23 17:51:55 UTC
And you can put that old one in the box, I’ll grab that with the thermostat on Monday or whenever it’s convenient for you to leave out 😊
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#6561 Michael Catbagan 2208 Glen Heather Received2025-08-23 17:51:15 UTC
Yep. Doing that right now
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#6560 Sin City Rentals → Michael Catbagan 2208 Glen Heather Sent2025-08-23 17:51:15 UTC
I’ll call cox as soon as you send me the pic
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#6559 Sin City Rentals → Michael Catbagan 2208 Glen Heather Sent2025-08-23 17:51:06 UTC
Send me the Mac and S/N
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#6558 Sin City Rentals → Michael Catbagan 2208 Glen Heather Sent2025-08-23 17:50:58 UTC
Can you replace?
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#6557 Sin City Rentals → Michael Catbagan 2208 Glen Heather Sent2025-08-23 17:50:44 UTC
Ok thank goodness!
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#6556 Michael Catbagan 2208 Glen Heather Received2025-08-23 17:50:32 UTC
Actually the modem just arrived
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#6555 Michael Catbagan 2208 Glen Heather Received2025-08-23 17:44:48 UTC
Okay. I can wait